ABOUT
THE STORY SO FAR
My journey began in industrial design, learning to create functional, aesthetically pleasing physical products. As I honed my skills, I became fascinated by the broader impact of design on user experiences, which led me into service design: optimising interactions and processes to enhance service delivery. Eventually my path took a digital turn into digital product design, blending traditional design roots with modern digital strategies, marrying creativity with business insight.
Years of navigating diverse design disciplines and collaborating with agile, cross-functional teams taught me how thoughtful design drives significant change. Whether crafting intuitive user interfaces or developing comprehensive strategies, my goal remains the same: to create solutions that simplify, delight and inspire.
Beyond the screen, I'm into photography, cooking and scuba diving, and always eager to discover new places and flavours through travel. Diving into new experiences, in work and in life, keeps me inspired.

hello, that's me

FIELD INTERESTS
photography · cooking · scuba diving · travel



Experience
McKinsey & CompanyCurrent
Build by McKinseyA global management consulting firm that helps organisations across industries drive strategic growth, operational efficiency and digital transformation.
- Associate Design Director (Digital Specialist)Nov 2023 — Present
- Senior Experience Designer (Sr. Digital Analyst)Aug 2022 — Nov 2023
AIA
Digital strategy, analytics and experience designA leading pan-Asian life insurance group offering financial protection, wealth management and retirement solutions across multiple markets.
- Senior UX Designer (Deputy Manager)Aug 2020 — Jul 2022
DBS
Consumer Banking Group, Consumer Deposits and Secured LendingThe largest bank in Southeast Asia, known for its digital innovation and comprehensive financial services across retail, corporate and investment banking.
- UX and Strategic Designer (Associate)Aug 2020 — Jul 2022
- UX and Strategic Designer (Analyst)Sep 2018 — Feb 2020
- Customer Experience DesignerApr 2018 — Aug 2018
Association for Persons with Special Needs (APSN)
A social service agency in Singapore providing education, vocational training and employment support for individuals with mild intellectual disabilities.
- Service Designer (Freelance contract)Dec 2017 — Apr 2018
Ministry of Manpower (MOM)
Co-lab (Behavioural Insights and Design Unit)A government agency responsible for workforce policies, labour regulations and employment facilitation to support Singapore's economic growth.
- Service Designer (Freelance contract)Aug 2016 — Feb 2017
Education
Master of Business Administration
Quantic School of Business and Technology
Mar 2020 — Mar 2021
Bachelor of Arts (Hons), Industrial Design
National University of Singapore
Aug 2014 — Jul 2018
Certifications
AI Essentials
May 2024
Human Factors in AI
Duke University
May 2024
Digital Marketing & Growth Hacking
Hyper Island Asia
Feb 2021
Data-Driven Decision Making
Hyper Island Asia
Jan 2021
Adobe Analytics Business User
Adobe
Jan 2020
Certified Scrum Product Owner
Scrum Alliance
Nov 2019